Overview and Commitment

At PizzaPizza, we believe cooking brings people together, and trust forms the foundation of our community. This privacy policy explains how we collect, use, protect, and share your personal information when you visit our website pizzapizzase.com or participate in our gourmet cooking programs.

We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we're committed to transparency about our data practices. When you share your information with us, you're joining a community of food enthusiasts who value both culinary excellence and privacy protection.

Information We Collect

Information You Provide Directly

When you interact with our platform, you might share various types of information with us. Here's what we typically collect:

• Contact details including your name, email address, phone number, and mailing address when you register for programs or contact us
• Program preferences, dietary restrictions, cooking experience level, and specific interests in gourmet techniques
• Payment information when you enroll in courses, though we use secure third-party processors and don't store complete credit card numbers
• Communication content when you email us, leave reviews, or participate in community discussions
• Photos or videos you submit for program applications or community features

Automatically Collected Information

Like most websites, we automatically gather some technical information to improve your experience:

How We Use Your Information

Your information helps us create meaningful cooking experiences and maintain our community. We use your data for several specific purposes, always with respect for your privacy expectations.

• Program delivery and communication about cooking courses, workshops, and events you've registered for
• Personalized recommendations based on your cooking interests, skill level, and past participation
• Customer support to answer questions, resolve issues, and provide assistance with our programs
• Website improvement through analysis of user behavior and preferences to enhance functionality
• Marketing communications about new programs, special events, and cooking tips (you can opt out anytime)
• Legal compliance including tax reporting, fraud prevention, and adherence to Canadian regulations

Information Sharing and Disclosure

We're selective about sharing your information and only do so when necessary for service delivery or legal requirements. Here's when and how we might share your data:

Service Providers

We work with trusted companies that help us operate our platform and deliver programs. These include payment processors, email service providers, and cloud hosting services. All service providers sign agreements requiring them to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law, such as responding to court orders, government requests, or protecting against fraud. We'll notify you about such requests when legally permitted.

Business Transfers

If PizzaPizza is acquired or merges with another company, your information may be transferred. We'll notify you before any such transfer and ensure the new entity follows this privacy policy.

• We never sell personal information to marketers, data brokers, or advertising companies
• We don't share individual program participation details with other students without consent
• Community features like reviews are only shared with your explicit permission

Your Rights and Choices

Under Canadian privacy law, you have significant control over your personal information. We respect these rights and provide practical ways for you to exercise them.

• Access: Request a copy of the personal information we hold about you, including how we use it and who we share it with
• Correction: Ask us to update or correct information that's inaccurate or incomplete
• Deletion: Request removal of your personal information, subject to legal and business requirements
• Restriction: Ask us to limit how we use your information for specific purposes
• Portability: Receive your information in a structured format that you can use elsewhere
• Objection: Opt out of marketing communications and certain data processing activities

Data Security and Protection

Protecting your information is a priority that influences our technical decisions and business practices. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Safeguards

• SSL encryption for all data transmission between your browser and our servers
• Secure cloud storage with encryption at rest and regular security audits
• Access controls ensuring only authorized staff can view personal information
• Regular security updates and vulnerability assessments

Operational Safeguards

Our team receives privacy training and follows strict protocols for handling personal information. We limit data access to what's necessary for each role and monitor systems for unusual activity.

Data Retention and Deletion

We keep your information only as long as needed for the purposes described in this policy or as required by law. Different types of information have different retention periods based on their use and legal requirements.

When we delete information, we remove it from our active systems and ensure it cannot be recovered. Some backup copies may persist temporarily in secure, offline storage before automatic deletion.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how our website is used. Most cookies we use are essential for website functionality, while others help us improve and personalize your experience.

Types of Cookies We Use

• Essential cookies that enable basic website functions like security, network management, and accessibility
• Preference cookies that remember your settings and choices to personalize your experience
• Analytics cookies that help us understand website usage patterns and identify areas for improvement

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect website functionality and your ability to access certain features.

Updates to This Policy

We review this privacy policy regularly and update it when our practices change or new legal requirements emerge. We'll notify you of significant changes through email or prominent website notices.

Minor updates for clarity or contact information changes may be made without notification, but we'll always update the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.